Frequently Asked Questions

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Lotto tickets

Can I get a scanned copy of my coupon?

Of course you can. When you buy your coupons, you will first receive an email from us with all the details. Then, to see your coupon, you should enter your account on our website and go to the “My tickets” tab. There you will find a scan of the coupon you purchased.
Remember that this may take a while because our agents must physically purchase your coupon and then scan it. This may take about 1 hour.

Can I pick some of the lines by myself and other ones using the “quick pick” tool?

The method of picking the numbers for the particular lines is up to you.

What does “quick-pick” mean?

The “quick-pick” tool allows you to fill in your ticket with random numbers.

What does the “Pending” message displayed in the next draw countdown box mean?

This message is displayed in the countdown box when the tickets for the next draw are no longer being sold and the system is waiting for the draw results.

What does the “tickets for the nearest draw are no longer available” message mean?

This message means that the tickets for the nearest draw are not being sold anymore. Sales of tickets for the nearest draw ends approximately two hours before the draw. You can find the detailed information on the sales hours in point 3.12 of Terms of Use.

What does the number of lines means?

In other words, this is the number entries (sets of numbers) you want to participate with in the particular draw.

Where can I check the ordered tickets?

To check the tickets you have ordered, please proceed to the user panel and click “My tickets” tab.

Why can’t I play in a group? Do you have a syndicate option available?

This option will be launched soon. Work is currently underway.
As soon as we launch it, we will inform our players about it. In addition, we will soon introduce an option that will allow multiple purchases with dedicated discounts.

Why is the purchase price different from the price on the scanned coupon?

All lottery tickets purchased at Lottomat are sold by the official lottery agencies of each Country that have a fixed price by the lottery organizer.

Our service is an intermediary platform for purchasing tickets that cannot be bought in every country. Therefore, to cover the costs of managing the service, contracts with suppliers and a small profit margin, it is sometimes necessary to slightly increase the final price.